Returns

Returns Policy

Effective Date: 23.06.2025

We want you to love every piece you purchase from Rylin Serenity. If something isn’t quite right, you’re welcome to return it in line with the policy below.

📦 Returns Eligibility

You may return full-priced items within 14 days of receiving your order, provided that:

  • The item is in original condition – unworn, unwashed, unaltered, and with original tags attached

  • The item is not a final sale, earrings, bodysuits, or other non-returnable items for hygiene reasons (unless faulty)

🔁 How to Return

  1. Email us at support@rylinserenity.com.au with your order number and reason for return

  2. We’ll send you return instructions and the return address

  3. Post the item(s) back using a trackable shipping method at your own cost

We recommend keeping your tracking receipt as we are not responsible for lost returns.

💳 Refunds & Processing

  • Refunds are issued to your original payment method once your return is received and inspected

  • Please allow 5–7 business days for the refund to appear in your account

  • We do not refund shipping fees unless the item is faulty

🔄 Exchanges

We currently do not offer direct exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.

❌ Faulty or Incorrect Items

If your item is faulty or you received the wrong item, please contact us within 7 days of delivery. We’ll cover return shipping and ensure the issue is resolved quickly.

💬 Questions?

We're here to help!
Email: support@rylinserenity.com.au
Instagram: @RylinSerenity